When you are hiring someone actually READ the completed application before an interview
You would assume that barring any unforeseen circumstances,
a hiring manager would read an application before setting up an interview. (There
are exceptions to this rule, such as when an application and resume are done electronically
through a large corporation, but the hiring manager’s computer crashes while getting
ready to prepare for a scheduled interview). You would assume that you would
verify availability before scheduling an interview. You would assume if you are conducting an
interview outside of your regular interview times you would actually be
interested in the applicant.Guess what, assumptions are wrong.I filled out an application about three weeks ago for a restaurant
that is new to my area. I was told that they were not hiring, but to fill out
an application anyway. Keep in mind, I have NEVER waited tables before, but I
have extensive customer service experience, and isn’t waiting tables all about
customer service?I received a call yesterday informing me that they had scheduled
an interview for me today at 2:40pm. I apologized, and advised that I work
until 5pm, so 5:15 would be the only time I could meet with someone. She advised
me that they only do interviews until 4pm, but she would have the manager call
me back. She did, and I was scheduled
for 5:15. We sat down and she did the normal interview stuff… “Tell me about
yourself.” “Do you have reliable transportation?” “Are you a convicted felon?”
Then she tells me, “I haven’t really read your application, what is your
availability, and I don’t have my glasses, so I can’t really see it now,
either.” Ok, I should have gotten up and walked away at that point, but I did
not. I gave her my limited availability of Friday & Saturday nights. She
asked if I had wait staff experience. I told her that I did not (but if she had
read my application she would have all ready known that). I told her, “But, as
you can see on my application, I have many years of customer service experience.”
She told me that their hostesses are in charge of customer service, but they
are promoted to wait staff from within. Last I knew, waiting tables was ALL
ABOUT customer service, but then again, I’ve never waited tables… but I have
eaten at restaurants a lot, and I don’t remember a damn thing about the
hostess, but I sure as hell remember a terrible or great waiter! She then asked
if I had any other availability, because they don’t start shifts at 5:30pm, and
she really wasn’t interested in hiring someone for one day a week. She asked if
I was sure that was my only availability. I work a full time Monday through
Friday, and I have another weekend job, no I was not. She told me to let her
know if my availability opened up. Needless to say, I will not!
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