Tuesday, June 5, 2012

When you are hiring someone actually READ the completed application before an interview




You would assume that barring any unforeseen circumstances, a hiring manager would read an application before setting up an interview. (There are exceptions to this rule, such as when an application and resume are done electronically through a large corporation, but the hiring manager’s computer crashes while getting ready to prepare for a scheduled interview). You would assume that you would verify availability before scheduling an interview.  You would assume if you are conducting an interview outside of your regular interview times you would actually be interested in the applicant.Guess what, assumptions are wrong.I filled out an application about three weeks ago for a restaurant that is new to my area. I was told that they were not hiring, but to fill out an application anyway. Keep in mind, I have NEVER waited tables before, but I have extensive customer service experience, and isn’t waiting tables all about customer service?I received a call yesterday informing me that they had scheduled an interview for me today at 2:40pm. I apologized, and advised that I work until 5pm, so 5:15 would be the only time I could meet with someone. She advised me that they only do interviews until 4pm, but she would have the manager call me back.  She did, and I was scheduled for 5:15. We sat down and she did the normal interview stuff… “Tell me about yourself.” “Do you have reliable transportation?” “Are you a convicted felon?” Then she tells me, “I haven’t really read your application, what is your availability, and I don’t have my glasses, so I can’t really see it now, either.” Ok, I should have gotten up and walked away at that point, but I did not. I gave her my limited availability of Friday & Saturday nights. She asked if I had wait staff experience. I told her that I did not (but if she had read my application she would have all ready known that). I told her, “But, as you can see on my application, I have many years of customer service experience.” She told me that their hostesses are in charge of customer service, but they are promoted to wait staff from within. Last I knew, waiting tables was ALL ABOUT customer service, but then again, I’ve never waited tables… but I have eaten at restaurants a lot, and I don’t remember a damn thing about the hostess, but I sure as hell remember a terrible or great waiter! She then asked if I had any other availability, because they don’t start shifts at 5:30pm, and she really wasn’t interested in hiring someone for one day a week. She asked if I was sure that was my only availability. I work a full time Monday through Friday, and I have another weekend job, no I was not. She told me to let her know if my availability opened up. Needless to say, I will not!

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